Message From Mike McDay
I am proud to join the insurance industry at Shaw, Moses, Mendenhall and Associates. My job as a producer is to help you manage risk and to protect you, your family, assets, business, and legacy from losses that could impair your financial well being, while doing my best to simplify the process.
I am blessed to have a talented team working with me and an extremely comprehensive insurance platform to access on behalf of my clients. Establishing and building long term relationships with my clients is a paramount tenet of my business, and because I like my clients to get to know me as I earn the privilege of getting to know them, I have included a bio on my site to share a little about my background for those visiting my website for the first time.
My team and I are here to help you with all insurance matters, whether personal auto or homeowners, commercial liability, or life insurance. I look forward to helping and meeting you. If it is insurance related, please call or email me, and my team and I will take good care of you.
Best regards,
Michael McDay
Why Did I Join The SMMA Family
SMMA Insurance is a second generation family owned insurance agency that has served the local communities since 1988. They are extremely involved in the insurance industry and the communities around them. They truly are a family and they truly care about their clients.
With around 25 employees SMMA Insurance is large enough to get anything done as they have the experience and an impeccable reputation within the insurance industry, but they are not too large so they would never take you the client for granted.
I have learned with SMMA Insurance handling my families insurance for years, that they want to get to know what the clients needs are so you get what is right for you. Every business & every family is different so we all need our insurance to fit what is good for us..
24 Hour Service
So as a client you will not only have a team for each type of insurance you need but also I am available by cell whenever you need me.
We have a person that answers the phone during working hours and they will make sure you get to the right person to make sure your insurance is handled correctly. (626) 799-7813.
As an essential business, we also are working in the office so we can work together safely & efficiently.
My cell number is (310) 221-2523
Office number is (626) 799-7813
Service is the most important thing to me.
Working with Mike
First Meeting
The first meeting is a “let’s-get-to-know-each-other” meeting. I really want to listen, take notes, and understand your situation.
What’s most important is that you’re in an environment that makes you comfortable.
I’m happy to sit down and talk with you in person or voice to voice. For example, would you like me to come out and see you? Would you like to come to our office? Would you like to talk over the phone? We can get together wherever is easiest and most comfortable for you.
We have some clients who just want to talk over the phone. If that’s your situation, I don’t want to be intrusive on your time. We can set a phone appointment, so I can call you at that time.
Some clients want me to come out and see them, while others want to see our office environment, so they come to our office.
What to Expect at the First Meeting
It’s a get-to-know-each-other meeting. After we chat for 2 or 3 minutes and get comfortable and settled, we explore how I can help you.
Because you generally have an idea of what you already want to talk about, I’ll let you start. Likely, that’s why you’re talking with me.
In order to understand what your coverage needs are, I do ask probing questions. As a result, I want to know more about your business. Are you leasing a building? Do you own the building? How many employees do you have, and are they W2 or 1099 employees?
At this stage, I’m not offering any recommendations or advice. My job is just to sit, listen, take notes, and really understand your situation.
Next Steps
Next, I map out a plan for the next meeting, because it’s never a one-meeting process usually.
To clarify, whatever your case is, whatever you need, we will do for you on your behalf over the next few weeks. During that phase, we are going to go out to several different companies. Ultimately, we’re going to give you some recommendations on coverage, some considerations.
Finally, we schedule another meeting to go over those with you, present you the offers, and give our coverage recommendations.
Summary
In summary, the first meeting is to get to know each other. My job is to be quiet, listen, take notes, really understand your situation and how we can help you. I give you an introduction and background to our firm and what our process is for the subsequent few weeks and what we are going to do. Finally, during the second meeting, we walk you through everything, and if we do have recommendations on coverage, we explain what those are.
Mike McDay
Account Eexecutive
McDay@SMMAinsurance.com
Mike McDay